Frequently Asked Questions ?
Congratulations on joining Business Assist – it is a wonderful product! Starting to use your service is easy and you can get started immediately!
Simply log into the Account Management Service online and get started. It's really that easy.
Absolutely! Your fax service can be used anywhere you have access to the Internet. Simply enter your fax number and password from the web-based Account Management screen and you can send faxes. However, in order to receive faxes you must have access to your personal email account.
Canceling your Business Assist account is as easy as
selecting the cancel option from the website. By simply
clicking on your request to cancel the system will update
its records immediately and your account will be closed or
contact Customer Service at 888-801-5043 to process your
request.
We would love to welcome you back to our service – simply contact our Customer Service Division at 888-801-5043 for reinstatement. Our representatives will ask you to re-verify your billing information and then your account can be re-opened and used immediately. It's really that easy.
The service fee is $49.95 each month that you maintain your account. This amount is automatically billed to your monthly telephone bill. Billing will occur each month on your anniversary date until you close your account.
- Search, Suggest & Eradicate viruses, worms and malicious contents which have invaded into your PC.
- Scan, Suggest & Update Anti-Virus software and Other PC protection tools.
- Analyze & Perform standard PC maintenance & schedule Windows updates/patches.
- Bring to End pop-ups, take out adware/spyware and install/configure anti-spyware software.
- Provide Support in Back-up processes to prevent Document, Images, data etc. losses, transferring data from one PC to another.
- Set up home and small office networks (including wireless networks) - keeping in mind latest security.
- Troubleshoot & resolve email and software problems.
- Troubleshoot & resolve printer, scanner, digital camera and other peripheral problems.
- Set up & assist with MP3 players (iPods, Zens), PDAs and other smart devices.
- Set up, configure & provide training on application software via Online Webinars.
- Set up, configure & provide training on Hardware & Devices via Online Webinars.
- Set up & configure protected wireless networks.
- Troubleshoot & fix error messages, frozen screens, blue screen errors and a lot more issues faced by you with your PC.
We specialize in legacy systems support and have the required experience & requisite hardware labs to resolve all kinds of queries related to the first generation devices.
Troubleshoot & resolve PCs that run on Windows 95 / 98 / ME operating system.
Our professionals are well versed with the software related scenarios. We support the latest as well as the legacy operating systems. We can assist in resolving the various error messages; provide setup support for operating systems ranging from Windows 95, Windows 98, and Windows me, Windows NT, Windows 2000 to Windows XP.
Tech Service On CallSupport engineers are A+/MCP/MCSE Certified Professionals, Network Administrators and trained on Microsoft Product.
Every Tech Service On Calls support engineer has working experience in a Technical help desk environment and has also undergone extensive Tech Service On Call skill based training enabling them to support legacy as well as emerging technologies.
As a new non registered user, we offer you the solution for your query in 4 basic easy steps. It is as easy as click of the mouse and the whole registration process requires less than five minutes.
As a registered customer you can contact us and you will get the live professional in almost no wait time. 866-351-4786
Tech Service On Call services are delivered on a state of the art integrated delivery platform which allows us to support your computer(s) remotely and in association with our partners even in your home. If for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue.
The scope of service is software related and guarantee of satisfaction is limited only to solution of software related query's. Refund is available for 30-days from date of enrollment.
We understand that as an end user you need the support at earliest. We have the all contact medium open i.e. voice, email and chat. We also staff our professionals using the best in class workforce management, which result in almost zero wait time for you.
Tech Service On Call Support Engineers use a secured 128 bit encryption tool Powered by WEBEX to remotely view your computer screen with your permission thereby diagnosing the problem, troubleshooting & provide resolution to most PC, network and gadgets related problems right through the Internet.
All security features have been built to provide you a complete Secure connect with Administrative capability to allow Tech Service On Call Support Engineers view, Scan, and troubleshoot your computer remotely via the a dedicate Tech Service On Call support web access identifying & fixing problems fast.
An average Voice and/ or Remote support session takes around 20-45 minutes. Nevertheless, it all depends on the severity of the issue & problem in hand that you're experiencing.
NO, Tech Service On Call Support Engineers can neither gain access to you PC's screen nor connect to your PC without your permission. You are the Administrator of your PC & only when you require support & you call us again is when a Tech Service On Call Support Engineer will seek your permission for getting any access rights to your PC.
Yes, our remote support powered by WebEx, supports the 56k modem. However, you may have some latency depending upon the medium or the provider.
Powered by WebEx, Tech Service On Call is able to do the same just that the support would be more time consuming than on a DSL /ADSL / NETWORK internet connection.
We offer round the clock services, on all our contact mediums i.e. voice, email and chat.
We have the set up to support your queries, 365 days a year, 7 days a week, 24 hours a day. We are open on all national and local holidays. 866-351-4786
We do not have that facility at present however we are continuously exploring more opportunities towards making your experience better.
Yes, we keep track of all the transactions/interactions happened in the past which enables us to help you better.
If you have bought a subscription plan, you are totally covered for any gadgets you have currently or you buy in future for time the subscription plan is valid.
You may cancel by contacting customer service at 888-801-5043 by email at support@businessasst.com or in writing at PO Box 68977, Schaumburg, IL 60168-0975.
Our TECHS
